The Billing page lets you select a plan, manage your subscription, and access the Stripe customer portal.
Plans
| Plan | Devices | Analytics | Features |
|---|
| Basic | 1 | Limited | Core monitoring |
| Pro | Unlimited | Full | All analytics views, integrations |
| Enterprise | Unlimited | Full | Custom pricing, SSO, dedicated support |
Basic
The free tier. Suitable for individuals or small teams who want to evaluate Charley. Limited to one active device and excludes some advanced analytics views.
Pro
Full access to all analytics, integrations (Slack, webhooks), and unlimited devices. Available on monthly or annual billing — annual billing offers a discount.
Enterprise
Custom per-device pricing negotiated with the Charley team. Includes SSO configuration, priority support, and a dedicated account manager. Contact us to get a quote.
Changing Your Plan
- Go to Billing in the sidebar.
- Click Upgrade or Change Plan.
- Select your desired plan and billing cycle (monthly or annual).
- Complete checkout via Stripe.
You’re redirected back to the dashboard after checkout. Your new plan is active immediately.
Subscription Status
| Status | Meaning |
|---|
| Pending | Plan selected, checkout not yet completed |
| Onboarding | Checkout complete, finishing org setup |
| Active | Fully subscribed and active |
| Canceled | Subscription canceled; access continues until the period end |
After a subscription expires, a 3-day grace period allows continued access while you update payment details.
Managing Your Subscription
Click Manage Subscription to open the Stripe customer portal, where you can:
- Update your payment method
- Download invoices
- Cancel your subscription
- Switch between monthly and annual billing
Billing Cycle
Subscriptions renew automatically. You’ll receive an email receipt from Stripe on each renewal. Failed payments trigger a notification in the dashboard and via email. 
